Refund & Cancellation Policy

Last updated: October 22, 2026

Refund & Cancellation Policy

Effective September 29, 2026 Third Eye Cyborg, LLC Last updated September 29, 2026

This policy explains how refunds and cancellations work for purchases in Ascended Social, which is operated by Third Eye Cyborg, LLC ("we", "us"). It's part of our Terms of Service.

1. What we sell

Everything we sell is digital:

Subscriptions: Mystic and Ascended, billed monthly or yearly and renewing automatically until you cancel.
A subscription isn't a purchase of energy, and it doesn't come with a set amount of energy. You can buy energy in energy packs, and you can also earn it through in-app activity, rewards and promotions. Energy has no cash value and can't be refunded or exchanged for money.
Energy packs: one-time purchases of energy, an in-app item used for certain features.

2. Who sells to you and who handles refunds

Who you buy from depends on where you buy. That company processes your payment and handles refunds under its own rules and applicable law.

Where you bought

Who sold it

Who decides refunds

iPhone or iPad app

Apple (App Store)

Apple

Android app

Google (Google Play)

Google (see section 4)

Web or desktop app

Web subscriptions are sold by Link, LLC, through Stripe Managed Payments, as merchant of record. Web energy packs are sold by Polar Software, Inc. as merchant of record. They are never sold through Stripe.

Stripe (Link) for web subscriptions and Polar for web energy packs, with our review (see section 5)

On iOS and Android, subscriptions and energy packs are sold by Apple (App Store) or Google (Google Play) as in-app purchases, synced by RevenueCat.

We don't have a separate refund window of our own. Your rights under sections 8 and 9 always apply.

Your purchases are linked to your Ascended account. A plan or energy pack bought on one platform is recognized on the others, but a refund can only be handled by the platform where you paid.

3. iPhone and iPad purchases (Apple)

Apple sells and processes App Store purchases and decides refunds under its own policies. We can't issue, approve or deny refunds for App Store purchases.

To request a refund, go to reportaproblem.apple.com, sign in with the Apple Account you used, choose "Request a refund" and follow the steps. More help: support.apple.com/en-us/118223.

4. Android purchases (Google Play)

Google sells and processes Google Play purchases under Google Play's refund policies.

Within 48 hours of purchase: request a refund from Google Play at support.google.com/googleplay/answer/15574897, or in Google Play go to Profile → Payments & subscriptions → Budget & order history → Report a problem.
After Google's 48-hour window: we don't review refund requests unless the law requires it. To use your legal rights (section 8), email us with your Google Play order number (it starts with "GPA."). Where the law requires a refund, we'll issue it through Google Play.
Report charges you didn't make to Google, following Google's policy.

5. Web and desktop purchases

Polar web energy pack purchases are sold under Polar's Buyer Terms.

To request a refund for a web subscription, email us at support@ascended.social. To request a refund for a web energy pack, reply to your Polar receipt or email support@polar.sh with your order ID, or email us at support@ascended.social. We review every refund request for a web or desktop purchase. Stripe (for web subscriptions) or Polar (for web energy packs) processes the refunds that are granted, and may also issue refunds under its own terms, for example to resolve a payment dispute.

6. Subscriptions: renewal and cancellation

Automatic renewal. Subscriptions are billed monthly or yearly and renew automatically at the then-current price, charged to the payment method you have with Apple, Google or Stripe (Link), until you cancel. You'll see the price and renewal terms before you confirm your purchase. If the price of your subscription goes up, you'll be told the new price and how to cancel at least 30 days before it applies. For App Store and Google Play subscriptions, Apple or Google sends that notice and asks for your consent where required. Reminders about your subscription are sent by us, the merchant of record, or the app store, depending on where you subscribed. More detail is in our Subscription & Auto-Renewal Terms.

Cancel anytime. There's no retention step and no need to contact us. Cancel where you subscribed:

Web or desktop: go to ascended.social/app/settings?tab=subscription and choose Cancel. This cancels your Stripe (Link) subscription directly.
iPhone or iPad (Apple): Settings → [your name] → Subscriptions → Ascended Social → Cancel Subscription. Cancel at least 24 hours before your renewal date to avoid the next charge. More help: support.apple.com/en-us/118428.
Android (Google Play): Google Play → Payments & subscriptions → Subscriptions → Ascended Social → Cancel subscription. More help: support.google.com/googleplay/answer/7018481.

Deleting the app or your Ascended account doesn't cancel an Apple or Google subscription. Cancel it in your store account too.

What happens when you cancel. Cancelling stops all future renewals. When you cancel, you keep access until the end of your current paid period, and you won't be charged again. This applies wherever you subscribed (web, desktop, Apple or Google).

We don't refund or credit the unused part of a billing period, except where section 8 (your legal rights), section 9 (problems we'll always fix) or section 10 (if we discontinue Ascended) applies.

7. Energy packs

Energy packs are one-time purchases. They don't renew.
Energy never expires. Unused energy stays in your account for as long as your account exists.
Energy and items have no cash value. Energy is never transferable. Items swap one-for-one only.
If a purchase is refunded or charged back, we may remove the energy it granted from your account. We'll never take your energy balance below zero.
If you delete your account, or we close it for a serious breach of our Terms of Service, any unused energy is forfeited, subject to applicable law.

8. Your legal rights

Nothing in this policy limits consumer rights that can't be waived by contract. For example:

(a) EU, EEA and UK: 14-day right of withdrawal. If you're a consumer in the EU, EEA or UK, you can usually withdraw from an online purchase within 14 days of buying it, without giving a reason.

Energy packs: you lose the right of withdrawal only if, before buying, you ticked the checkbox confirming that you want your energy delivered immediately and that you acknowledge you lose your right of withdrawal once delivery starts, and we or Polar then confirmed this to you by email. If you weren't shown that checkbox, didn't tick it, or didn't get the confirmation, you keep your 14-day right for that energy pack.
Subscriptions: if you ticked the checkbox asking for your subscription to start immediately and then withdraw within the 14 days, you'll get a refund minus a proportionate amount for the service provided up to the time you told us you were withdrawing.
How to withdraw: send a clear statement to the company that sold you the purchase — for web subscriptions, Stripe (Link) or us (support@ascended.social); for web energy packs, Polar (support@polar.sh) or us. For App Store or Google Play purchases, you can also use Apple's or Google's refund process. You can use the EU model withdrawal form, but you don't have to. Where a "Withdraw from contract" function is shown in your account or on the checkout pages, you can use that too.

(b) Faulty or missing digital content or services. In the EU, EEA and UK, if what you bought isn't supplied, or doesn't work as described, you're entitled to have it supplied or fixed, and in some cases to a price reduction or a refund. UK consumers also have rights under the Consumer Rights Act 2015.

(c) Everywhere else. If the law where you live gives you rights that can't be excluded, such as the consumer guarantees under the Australian Consumer Law, this policy doesn't limit them.

9. Problems we'll always fix

your subscription or energy pack wasn't delivered to your account, or didn't work because of a problem on our side;
you were charged twice for the same purchase; or
a charge was unauthorized (you didn't make it or allow it).

We'll fix it, for example by restoring your access or adding the missing energy. If we can't fix it, we or the platform will refund the charge. For Google Play purchases after Google's 48-hour window, refunds follow section 4, but we'll still fix delivery problems. For unauthorized Apple or Google charges, please report them to Apple or Google as well. You keep any chargeback rights your card issuer gives you, but please contact us or Polar first so we can sort it out quickly.

10. If we discontinue Ascended

If we stop offering Ascended Social, we'll refund, pro rata, any prepaid subscription time you haven't used and any unused paid energy, through the platform where you paid.

11. Contact us

Email support@ascended.social. We aim to reply within 3 business days. To help us help you, please include:

the email address on your Ascended account;
where you bought (Apple, Google Play, or web/desktop);
your order or receipt number (Apple order ID, Google "GPA." number, Stripe receipt number, or Polar order ID);
the date and amount; and
what happened and what you'd like us to do.

Third Eye Cyborg, LLC 814 North Granite Dr Payson, AZ 85541 USA

12. Changes to this policy

We may update this policy from time to time. Changes won't affect purchases made before the change unless the law requires otherwise. The "Last updated" date at the top shows the current version.

Questions: support@ascended.social